Local Delivery & Shipping

2. How do I know you received my order?

 After you submit an order, you will receive a confirmation email with the order details, including your order number. Please review the information to ensure it is correct. You will receive another email with the tracking number after your order has shipped.

3. Can I select a specific shipping date?

Yes, you can select specific shipping dates during checkout.

4. What happens if my delivery is delayed?

Cookie Evolution is not responsible for packages that are delayed due to carrier issues or inclement weather. However, we do our best to track potential weather conditions that could affect delivery of your order. If your order arrives late and is perished (usually, only chocolate designed), you must file a claim on your own behalf with UPS.

5. Are the cookies shipped fresh?

Yes, our cookies are freshly baked to order and contain no preservatives, so we recommend choosing UPS's fastest shipping option for peak freshness.

6. What if an item arrives damaged?

Any damaged product must be reported to Allyson@CookieEvolution.Com within 2 days of receiving your order. We would appreciate photos of damage via email for our records. After receipt of your email, we may either replace the product or refund your form of payment. Product damage reported after 2 days is not eligible for replacement or refund. We do not refund the shipping fee.

NOTE: If shipping fees increase significantly, we reserve the right to only issue a refund and not ship a replacement product.

7. What if I entered the wrong shipping address?

Please notify us immediately at Allyson@CookieEvolution.Com if you notice an error in the shipping address. We can update the shipping address if your order has not yet shipped. If the order has left our facility, there will be an additional charge of $25 to modify or redirect the shipment. We will not refund or replace orders that were not delivered as scheduled due to an incorrect address.